Effective Date: 2026-05-27
Last Updated: 2026-05-27
1. Introduction
Lorne Park Car Centre (“Lorne Park Car Centre,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website
- Request automotive services or estimates
- Schedule appointments
- Contact us by phone, email, or online forms
- Use our automotive repair and maintenance services
By using our website or services, you consent to this Privacy Policy.
2. Information We Collect
A. Personal Information
We may collect:
- Full name
- Phone number
- Email address
- Vehicle information (VIN, make, model, year)
- Billing and payment information
- Appointment and service history
- Vehicle service records
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage data
3. How We Use Your Information
We use your information to:
- Provide automotive repair and maintenance services
- Schedule and manage appointments
- Process invoices and payments
- Maintain vehicle service records
- Communicate service updates and reminders
- Improve our website and customer experience
- Comply with legal obligations
- Prevent fraud and maintain security
We do not sell your personal information.
4. Consent
In accordance with Personal Information Protection and Electronic Documents Act (PIPEDA), we collect, use, and disclose personal information with your consent.
Consent may be:
- Express (e.g., signing a work order or submitting a form)
- Implied (e.g., contacting us to request service)
You may withdraw consent at any time, subject to legal or contractual restrictions.
5. Sharing Your Information
We may share your information with:
- Employees and service technicians
- Payment processors
- Automotive parts suppliers
- Software and scheduling providers
- Legal or regulatory authorities where required by law
All service providers are expected to protect your information appropriately.
6. Payment Information
Payments are processed securely through third-party providers. We do not store complete credit card information on our systems.
7. Data Security
We implement reasonable physical, technical, and organizational safeguards to protect your personal information.
However, no system or method of transmission can be guaranteed completely secure.
8. Retention of Information
We retain personal information only as long as necessary to:
- Provide services
- Maintain service records
- Comply with legal, tax, and warranty obligations
- Resolve disputes
9. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent
- Request deletion of personal data where legally permitted
To exercise your rights, contact us using the information below.
10. Cookies
Our website may use cookies and similar technologies. Please see our Cookie Policy for additional details.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
13. Contact Information
Lorne Park Car Centre
Mississauga, Ontario, Canada
Phone: 905-823-8787
Email: service@lorneparkauto.com